Frequently Asked Questions    

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Yes, we ship worldwide. We use couriers such as UPS and DHL to deliver the products quickly and efficiently with daily collections of parcel and pallets from our warehouse.

In some instances for small lightweight, low value items we are able to use the postal service but this can be slow to some destinations.

Any exports from the UK will have a full commercial invoice supplied with the goods which will detail the type of prduct and value of the goods in the shipment.  You will be liable for any import taxes or duties your country may charge upon importing goods.   

Duty is not normally charged on Computer Equipment, however for the USA there is currently a tax on import of goods that have been manufactured in China equivalent to 25% of the sale price.  You should check in advance when buying whether the goods are Made in China.   If you talk to our team, we can advise if we have altnerative product available that is not Made in China.

Yes, we can source specific products for you or suggest an alternative part number used by the manufacturer.

As well as the products in our own warehouse, we have access to a network of a 1,000,000+ parts on a specialist network of trusted computer suppliers located around the world and we are very good at locating the right part and ensuring they are of suitable quality.

We will email you tracking information when your order ships from our warehouse.  

If you wish to return a product you must do so within 14 days of purchasing the product. Provided the goods have been returned to us in the same condition as delivered, we will refund the price of the product in full.

We endeavour to ship any parts orders the same day if the order has been placed by 3pm and if shipping within the UK.   (We have a daily collection with UPS at 4pm).   Overseas shipping will vary dependant on the destination and carrier, as we have an earlier cut off for booking Fedex or DHL shipments.

If you have a large order this could take longer to process.  For any server systems, our refurbishment process takes a number of hours to complete as it includes at least 1 hour soak test of components to avoid any potential DOA situations.   If you are in a rush for a system shown, please contact our sales team in advance and we will confirm whether it is possible to ship the same day or not.

Servero has partnered with Reality Finance who are specialists in IT equipment leasing for businesses. Leasing options are available for the latest and greatest server hardware technology. With no upfront costs, 5* service rating and same-day credit approvals you won’t want to miss out on the chance to invest in your business.

It lets you adopt emerging IT quickly to drive competitive edge, spread the cost and gives you the use of the asset without depleting cash reserves or disrupting cash flow.

It avoids depreciation and safeguards your business from diminishing IT values and equipment obsolescence. I will allow you to access funds quickly and allow you to get the equipment you need when you need it. You will be able to plan ahead and with predictable rentals and a payment term tailored to your needs.

Our combined team are on hand to help you choose the best funding for you from a variety of options.

For our customers, Reality Finance can get same-day approval for IT equipment and services under £100,000. They are also a principal lender in their own right, bringing you additional flexibility on your leasing options. They can often source leasing options that are not offered by high street banks, and work hard to offer our customers the best deal on the market. Leasing with Reality Finance gives your business the agility to act quickly, seize on new opportunities as they arise, and embrace the latest equipment, all without tying up valuable cash.

If you have any further queries please do not hesitate to contact us on 01256 808555.

Yes, if you are a frequent customer from Servero, we can offer credit terms subject to security checks.   Please contact our team on +44 1256 808555 to discuss options.

The warranty that we offer will depend on which product you have purchased and its condition.

All refurbished systems and parts purchased from us via our sales team via email, telephone or our website located at www.servero.co.uk automatically include a 12 month warranty.

Item’s purchased via our Ebay outlet include a 90 day warranty.

New items will generally ship with the full manufacturer warranty unless detailed on the product page.

Enhanced warranty of on-site support is available, if you have a requirement please contact our team on +44 1256 808555

Typically for 1 server system we request customers allow at least 1 full working day for us to configure the machine as we include a number of soak tests and updates in the system build process.   If any of those are skipped you increase the risk of DOA product which is frustrating for you and costly for us if we have to replace the system.   

If you need to order a large QTY of systems, our inhouse test and build workshop allows us to soak test approximately 300 servers at a time, once built and configured.   For larger orders we can work with you on a staged delivery shipping batches of 40 servers on a pallet as and when complete.

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